HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
As everything is handmade in our studio, production time is currently around 2 weeks. If you need an update on how your order is tracking or on if your order will arrive in time for your festival - Email us!
EXPRESS POST - 3/4 BUSINESS DAYS
STANDARD POST - 6 BUSINESS DAYS
EXPRESS PARCEL POST - 1-2 DAYS
WHAT HAPPENS IF MY ITEM GETS LOST IN THE MAIL?
The Lola Collection is not responsible for items that go missing in the post, and will not replace the missing items. All of our deliveries are traceable (If chosen at checkout) and we will do our utmost to retrieve any items that have gone missing. However, in most cases Australia post will compensate for lost items.
If you live within Australia and Australia post confirms the item was not delivered to your address and is missing/lost, The Lola Collection will refund the items price when the compensation is given to us from Australia Post. Email us at firstname.lastname@example.org to discuss the matter further.
If an incorrect delivery address was supplied at checkout, The Lola Collection will not be held responsible for locating the item. If the item is traceable, Australia Post will be able to assist you.